Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use our financial analysis tools and services.

Last Updated: January 15, 2025

Information We Collect

rolovianelion collects several types of information to provide you with reliable financial analysis tools and improve our services. We're upfront about what we collect and why we need it.

Personal Information You Provide

When you create an account, contact us, or use our services, you might share information like your name, email address, company details, and professional background. We also collect any information you include in support requests or feedback forms.

Usage and Technical Data

Our systems automatically collect information about how you interact with our platform. This includes which analysis tools you use most, time spent on different features, and technical details like your IP address, browser type, and device information.

Data Type	Examples	Collection Method
Account Information	Name, email, company name, job title	Registration forms, profile updates
Financial Data	Uploaded spreadsheets, analysis parameters	Direct upload, tool configuration
Usage Patterns	Feature usage, session duration, click paths	Automated tracking, analytics
Communication	Support emails, feedback, survey responses	Contact forms, email correspondence

How We Use Your Information

We use your information primarily to deliver the financial analysis services you've signed up for. But there are several specific ways we put your data to work:

Providing access to our analysis tools and generating your financial reports
Customizing the platform interface based on your usage patterns and preferences
Sending important updates about your account, new features, or service changes
Improving our algorithms and developing better analysis capabilities
Responding to your support requests and troubleshooting technical issues
Conducting security monitoring to protect against fraud and unauthorized access

Australian Privacy Act Compliance: We process personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This means we only collect information that's reasonably necessary for our functions and we'll always tell you why we're collecting it.

We don't sell your personal information to third parties. When we do share data, it's always for specific business purposes that directly benefit your use of our platform, and we maintain strict control over how that information is handled.

Data Sharing and Third Parties

Sometimes we work with trusted partners to deliver our services effectively. Here's when and why we might share your information:

Service Providers

We use cloud hosting services, email platforms, and analytics tools to run our business. These providers only get access to the information they need to perform their specific functions, and they're contractually bound to protect your data according to our standards.

Legal Requirements

We'll disclose personal information if required by Australian law, court order, or to protect the rights and safety of our users and business. This might include responding to valid legal requests from law enforcement or regulatory authorities.

Business Transfers

If rolovianelion is acquired by another company or undergoes a merger, your information may be transferred as part of that business transaction. We'd notify you beforehand and ensure the new entity maintains equivalent privacy protections.

We never share your financial analysis data or proprietary business information with third parties for their commercial benefit. Your uploaded files and generated reports remain confidential to your account.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.

Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct any inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Portability: Get a copy of your data in a structured, commonly used format
Restriction: Ask us to limit how we process certain information
Objection: Object to processing based on legitimate interests

How to Exercise Your Rights: Log into your account and visit the Privacy Settings page, or email us at info@rolovianelion.com with your request. We'll respond within 30 days and verify your identity before processing any requests involving sensitive information.

You can also update most of your personal information directly through your account dashboard. If you're having trouble accessing or modifying your information, our support team is available to assist you.

Data Security and Storage

Protecting your financial data is crucial to our business. We've implemented multiple layers of security to safeguard your information both in transit and at rest.

Technical Safeguards

All data transmission uses TLS encryption, and we store information in encrypted databases hosted in secure Australian data centres. Our systems undergo regular security assessments and penetration testing by independent security firms.

Access Controls

Employee access to personal information is restricted based on job requirements and subject to background checks. We maintain detailed logs of who accesses what information and regularly review these permissions.

Incident Response

If a security incident affects your personal information, we'll notify you within 72 hours and provide details about what happened, what information was involved, and the steps we're taking to address the situation.

We retain your personal information for as long as your account remains active, plus an additional 7 years to meet Australian financial record-keeping requirements. You can request earlier deletion of certain information types that aren't subject to these retention periods.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and understand how our platform is used. Most of these are essential for the site to function properly, while others help us improve our services.

Essential Cookies

These cookies are necessary for basic site functionality, including keeping you logged in, remembering your preferences, and maintaining security. You can't opt out of these cookies, but they don't track you across other websites.

Analytics and Performance

We use analytics cookies to understand which features are most valuable and identify areas for improvement. This helps us make data-driven decisions about product development and user experience enhancements.

You can manage cookie preferences through your browser settings or our cookie banner when you first visit the site. Disabling certain cookies may affect some platform functionality, but core analysis tools will continue to work normally.

International Data Transfers

While we primarily store data within Australia, some of our service providers operate internationally. When we transfer personal information overseas, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with providers in countries with adequate privacy protection or those who have agreed to contractual terms that meet Australian privacy standards. Currently, we may transfer limited technical data to cloud services in the United States and Singapore, but your financial analysis data remains within Australian borders.

Cross-Border Disclosure: As required under Australian privacy law, we notify you that some personal information may be disclosed to overseas recipients. We maintain a current list of countries where our service providers operate, which you can request by contacting our privacy team.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes that affect how we handle your personal information, we'll notify you by email and through a prominent notice on our platform.

Minor updates, like clarifying existing practices or fixing typos, won't trigger notifications but will be reflected in the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically, especially before providing new types of personal information.

If you disagree with changes to our privacy practices, you can close your account before the changes take effect. Continuing to use our services after changes become effective indicates your acceptance of the updated policy.

Privacy Questions and Complaints

If you have questions about this privacy policy or concerns about how we handle your personal information, we're here to help. Our privacy team is committed to resolving issues promptly and transparently.

Email: info@rolovianelion.com
Mail: rolovianelion Privacy Team
6/1 Russell St, Toowoomba City QLD 4350, Australia
Phone: +61 430 791 127

If you're not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.